High Lockout
83 on Ideal Response

Your boiler is receiving power but cannot ignite because it isn't detecting the correct gas pressure required to start the burner.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Power to PCB 41 but burner pressure incorrect or zero

What causes this fault?

This fault occurs when the boiler's internal computer tries to start the heating process but detects that the gas isn't reaching the burner at the correct strength. It is usually triggered by a mechanical failure in the gas valve or a communication error where the control board fails to send the right signals. In some cases, a faulty fan or an external blockage can also prevent the system from reaching the necessary pressure to ignite safely.

This issue can be more frequent during the first cold snap of winter when gas valves that have been idle over summer seize up or external regulators struggle with the increased demand.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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