High
LED 2 on PCB 41 lit on Ideal Response

Your boiler is failing to ignite or stay lit, meaning you will not have any heating or hot water until the issue is resolved.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Boiler does not light, or lights briefly at the correct burner pressure then goes off

From this model's manual
Verified against the Ideal Response installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system successfully sends a spark to the burner, but the flame either fails to catch or isn't detected once it has lit. The most common reasons include a worn sensor that can no longer 'see' the flame, a faulty gas valve that isn't releasing fuel, or a build-up of carbon on the ignition components. Because the system cannot confirm a safe, steady flame, it shuts down the boiler for safety.

This fault is more common during the first cold snap of autumn when internal components that have been idle through summer are suddenly required to operate under high demand.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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