High Lockout
84 on Ideal Response

Your boiler is trying to start up but is failing to create the spark or flame needed to heat your water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Power to PCB 37 but burner pressure incorrect or zero

What causes this fault?

This fault occurs when the boiler's control system attempts to light the burner but cannot detect a stable flame. It is usually caused by a component failure that prevents a spark from being generated, or a blockage that stops gas from flowing into the combustion chamber.

This fault can appear more frequently during the first cold snap of autumn when old electrodes or gas valves struggle to operate after sitting idle through the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful