High Lockout
4.11 on Ideal Vogue System

Your boiler has detected that there is not enough water in the system to operate safely, causing it to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low Water Pressure

What causes this fault?

This fault occurs when the internal sensors detect that the water pressure has dropped below a safe level for the pump and heat exchanger to function. The most common reasons are a slow leak hidden somewhere in your pipework or radiators, or because you recently bled your radiators without topping the system back up.

This issue is frequently seen in autumn when homeowners turn their heating back on for the first time, as the change in temperature can highlight small leaks or pressure losses that occurred over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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