High
E99 on Keston C36p

Your boiler has detected a generic electronic communication failure, meaning the main control board is unable to send or receive signals reliably.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

As E41

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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