Low
102 on Navien NCM 1130HH

Your boiler has lost its internal time settings, which usually happens after a power cut or if a tiny backup battery inside the controller has run flat.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Clock without backup: The charging of the clock backup run out

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like 102: no call-out fees, no surprise bills.

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