High
E109 on Navien NCB

Your boiler has stopped working because the mechanical fan that pushes waste gases outside is not spinning as it should.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan speed failure (approximately 0 rpm), loose assembly, or defective connection

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful