High
E407 on Navien NCB

Your boiler is struggling to accurately measure the temperature of the water circulating through your radiators, so it has safely shut itself down to prevent potential overheating.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Thermistor failure or inaccurate water temperatures at the boiler's space heating outlet/inlet

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful

Boiler keeps cutting out

Lockout fault with a reset-needed pattern.

Read →

Radiators cold at the bottom

Sludge build-up — needs flushing, not bleeding.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →