High Lockout
E193 on Potterton Promax System HE Plus

Your boiler has sensed that water is not circulating properly before it starts the heating process, which is usually caused by an air lock or a blockage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pre-Circulation Fault

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough during its initial checks. This is usually caused by a large pocket of air trapped inside the pipework or a failing pump that no longer has the power to push water around the system. In some cases, a build-up of sludge or debris can also create a physical blockage that restricts the flow.

This issue is more frequent in autumn when the heating is turned back on after a long summer break, as pumps can seize and air can settle in the pipes during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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