High Lockout
E110 on Potterton Promax System HE Plus

Your boiler has shut down because it has detected an unsafe increase in temperature and has triggered a safety cut-out to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety Thermostat Operated (Overheat of the primary water)

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature, forcing a safety switch to trip and shut the system down. The most common reasons are a lack of water flow caused by a failing pump, a blockage in the pipework, or a buildup of air within the heat exchanger.

This issue often appears when the heating is turned back on after summer, as pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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