High
E133 on Potterton Promax System HE Plus

Your boiler has failed to light because it either cannot get enough gas or cannot detect a flame once ignited.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Interruption Of Gas Supply or Flame Failure (Gas supply interrupted, ignition failed or flame not detected)

Shared across the Promax System range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler attempts to ignite but cannot establish or maintain a steady flame. The most common reasons include a lack of gas reaching the burner, a faulty ignition spark, or a sensor that is too dirty to detect that the flame has successfully lit.

This fault is more frequent during extreme cold spells because the external condensate pipe can freeze, causing a backup that prevents the boiler from igniting.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 11 fault codes on the Promax System HE Plus

Seeing a different code? Every code this model can display, in one place.

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