Potterton Promax System HE Plus Fault codes & diagnostics

11 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 12-32 kW 2006-2012 Discontinued
GC Numbers 41-591-9141-591-9241-591-9341-591-9441-591-95

Replaced by: Promax System High Efficiency

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
9 High 1 Medium 1 Low

All 11 documented codes

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E20

Your boiler has lost its connection to the sensor that monitors the temperature of the water in your heating system, causing the boiler to stop working.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating (Flow) NTC Thermistor
  • Wiring harness connectors

Related codes

E28

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing it to stop running for safety.

High Engineer only £120-£210

Parts commonly replaced

  • Flue NTC Thermistor
  • Wiring Harness
  • Main PCB

Related codes

E50

Your boiler's temperature sensor for hot water has developed a fault, meaning the system may struggle to heat your water to the correct temperature.

Medium Engineer only £90-160

Parts commonly replaced

  • Hot Water NTC Thermistor
  • Wiring harness / sensor clips

Related codes

E110

Your boiler has shut down because it has detected an unsafe increase in temperature and has triggered a safety cut-out to prevent damage.

High DIY-safe £90-250

What to check first

  1. Check that your radiator valves and any zone valves are fully open to allow water to circulate.
  2. Ensure your system pressure is topped up to between 1 and 1.5 bar.
  3. Allow the boiler to cool down completely, then press and hold the 'Reset' button for five seconds.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Thermistor (NTC Sensor)

Related codes

E119

Your boiler has detected that the water pressure is too low for it to run safely and has shut down as a precaution.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop, which is usually a silver flexible hose underneath the boiler.
  2. Open the small black valves at either end of the hose to allow water into the system.
  3. Monitor the pressure gauge on the front of the boiler until it reaches between 1 and 1.5 bar.
  4. Close both valves tightly and press the 'Reset' button on the boiler control panel.

Parts commonly replaced

  • Water Pressure Switch
  • Filling Loop
  • Expansion Vessel

Related codes

E125

Your boiler has stopped working because water is not moving through the system correctly, which could be due to a blockage or a pump issue.

High Engineer only £180-450

Parts commonly replaced

  • Circulation Pump
  • Diverter Valve
  • Main Heat Exchanger (Descaling)

Related codes

E130

Your boiler has sensed that the exhaust gases are getting too hot and has shut down as a safety precaution to prevent damage.

High Engineer only £120-£280

Parts commonly replaced

  • Flue NTC Sensor
  • Main Heat Exchanger cleaning
  • Burner Door Insulation Panel

Related codes

E133

Your boiler has failed to light because it either cannot get enough gas or cannot detect a flame once ignited.

High DIY-safe £100-350

What to check first

  1. Check that your gas emergency control valve is open and any prepay gas meter has credit.
  2. If it is freezing outside, check that the white plastic condensate pipe leading outdoors is not frozen and blocked.
  3. Hold the 'Reset' button for five seconds to attempt to restart the boiler.

Parts commonly replaced

  • Gas Valve
  • Spark Generation Electrode
  • Printed Circuit Board (PCB)

Related codes

E160

Your boiler has stopped working because the internal fan, which safely clears exhaust gases, isn't spinning at the correct speed.

High Engineer only £250-£450

Parts commonly replaced

  • Fan Assembly
  • Main PCB
  • Wiring Loom

Related codes

E193

Your boiler has sensed that water is not circulating properly before it starts the heating process, which is usually caused by an air lock or a blockage.

High DIY-safe £100-£350

What to check first

  1. Check that your system pressure is between 1 and 1.5 bar on the pressure gauge
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Gently bleed your radiators to remove any trapped air

Parts commonly replaced

  • Circulation Pump
  • Automatic Air Vent
  • Flow/Return Thermistor

Related codes

SF

Your boiler is currently running in a special service mode used by engineers to test its performance, and it is not actually reporting a fault.

Low DIY-safe £0-80

What to check first

  1. Turn the selector switch to the 'Reset' position and hold for at least 5 seconds.
  2. Wait for the display to return to a standard temperature reading.
  3. If the code persists, turn the power off and back on at the fused spur switch.