High
E125 on Potterton Promax System HE Plus

Your boiler has stopped working because water is not moving through the system correctly, which could be due to a blockage or a pump issue.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Circulation Fault (Primary Circuit). Displayed if: i) Within 15 seconds of burner lighting water temperature hasn't changed by 1 degree. ii) Within 10 minutes of burner lighting water temperature twice exceeds selected temperature by 30 degrees.

From this model's manual
Verified against the Potterton Promax System He Plus installation & service manual, page 64.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects that water is not moving around the internal system fast enough to carry heat away from the burner. The most common reasons are a seized internal pump that has failed to start or a build-up of sludge and debris blocking the narrow pipes within the main heat exchanger. When the water stays still, it overheats almost instantly, triggering a safety shutdown to prevent damage.

This issue often surfaces at the start of autumn when the heating is turned on for the first time after summer, as the pump can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E125: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful