High
125 on Potterton Promax Combi 28 HE Plus

Your boiler is struggling to move water around the system correctly, which is causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Primary circulation fault or pump failure

From this model's manual
Verified against the Potterton Promax Combi He Plus installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside the boiler gets too hot too quickly because it isn't being pushed away into your radiators or hot water tank. The most common reason is that the internal pump has failed or is physically jammed, but it can also be caused by a build-up of sludge blocking the pipework or an airlock trapped in the system.

This issue is frequently seen in autumn when heating systems are switched back on after being idle all summer, which can cause the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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