High
E20 on Potterton Promax Combi 28 HE Plus

Your boiler's temperature sensor for the heating system has stopped communicating correctly, meaning your boiler doesn't know how hot the water is and will likely stop running for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Central Heating NTC Fault

From this model's manual
Verified against the Potterton Promax Combi He Plus installation & service manual, page 50.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal sensor responsible for measuring the temperature of the water in your radiators becomes damaged or develops an electrical glitch. The most common reason is that the sensor has physically degraded or developed a short circuit, preventing it from sending a reliable reading to the boiler’s control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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