High
193 on Potterton Promax Combi 28 HE Plus

Your boiler is struggling to move water around the system correctly, which is likely caused by trapped air or a failing pump.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Primary circulation fault (Ensure that primary circulation is OK & that there is no blockage)

From this model's manual
Verified against the Potterton Promax Combi He Plus installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects that water isn't flowing through the internal heat exchanger at the required speed, causing a rapid rise in temperature. The most common reasons are air bubbles trapped within the pump or a mechanical failure of the pump motor which prevents it from pushing water around your radiators. It can also happen if the system pressure is too low or if an internal valve has become stuck.

This issue is more frequent in autumn when heating systems are turned back on after being idle all summer, which often causes pump components to seize or air pockets to shift.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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