High
Lights: On Flash On on Potterton Promax HE Store

Your boiler's temperature sensor is providing incorrect information, causing the system to stop operating as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Thermistor fault. Go to Thermistor section of the fault finding instructions.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful