High Lockout
E01 on Remeha Quinta 30

Your boiler has tried to light several times but has been unable to establish or maintain a flame, so it has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition failure: Should the flame not ignite or is unstable within the pre-set safety time cycle the controls will shut the boiler down (after 5 attempts)

What causes this fault?

This fault occurs when the boiler's control system fails to detect a stable flame after several attempts to fire up. The most common reasons include a lack of gas reaching the burner, a worn-out spark electrode that can no longer create a spark, or a dirty internal sensor that cannot 'see' the flame even if it has lit.

This fault can be more frequent during extreme cold spells if the external gas regulator or pipework freezes, restricting the flow of fuel required for ignition.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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