High Lockout
E04 on Remeha Quinta 30

Your boiler is struggling to light or stay lit because it cannot detect a flame, often due to an issue with the gas supply or the ignition components.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Failure during start-up or operation: check ionisation, gas/air supply, and earth connection.

What causes this fault?

This fault occurs when the boiler's internal sensor fails to detect a flame after several attempts to fire up. The most common reasons are a worn-out ignition probe that can no longer create a spark or a blockage in the gas supply preventing the fuel from reaching the burner.

This issue can occasionally appear during the first cold snap of autumn when internal components that have been idle over summer fail to operate correctly upon restart.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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