Emergency
E16 on Saunier Duval Thelia 23E

Your boiler is detecting a flame even when it is supposed to be switched off, which prevents it from igniting safely again.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Ionisation fault (flame detected after burner off)

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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