Saunier Duval Thelia 23E Fault codes & diagnostics

20 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 23 kW Discontinued
Download the Saunier Duval Thelia 23E manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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2 Emergency 18 High

All 20 documented codes

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0.5bar

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose connected to two valves beneath the boiler.
  2. Open both valves slowly to allow cold mains water to enter the system until the pressure gauge on the front reads between 1.0 and 1.5 bar.
  3. Ensure both valves are fully closed tightly and check the boiler display to see if the error has cleared.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
01

Your boiler has failed to light because it is not receiving gas or cannot sense the flame, so it has safely shut itself down to prevent a gas buildup.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead

Related codes

02

Your boiler is not detecting that the air extraction system is working correctly, so it has safely shut down to prevent unsafe operation.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Flue fan unit
  • PCB

Related codes

2.7bar

Your boiler's internal water pressure is currently too high, which can cause the safety valve to leak or performance issues.

High DIY-safe £80-150

What to check first

  1. Locate a radiator in your home with a bleed valve.
  2. Place a cloth and a container underneath the valve.
  3. Open the bleed valve slightly to release a small amount of water until the pressure gauge on the front of the boiler drops to between 1.0 and 1.5 bar.

Parts commonly replaced

  • Pressure relief valve
  • Pressure gauge
  • Filling loop

Related codes

05

Your boiler has detected that it is running too hot and has automatically shut down to prevent damage to its internal parts.

High Engineer only £120-250

Parts commonly replaced

  • NTC temperature sensor
  • Pump
  • Heat exchanger

Related codes

06

Your boiler has lost the ability to measure the temperature of the water it is heating, so it has stopped working as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness

Related codes

09

Your boiler is unable to read how much water is inside the system, so it has safely shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

11

Your boiler's main control panel is failing to communicate with the internal computer, which is preventing the system from starting up.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Communication ribbon cable
  • Display interface module

Related codes

12

Your boiler is having trouble communicating with the digital control panel, which means it cannot receive instructions to heat your home or water.

High Engineer only £120-220

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Control interface ribbon cable

Related codes

13

Your boiler's central control computer has encountered an internal error and cannot communicate with the system to operate your heating or hot water.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
Showing 11–20 of 20
14

Your boiler has detected that the water inside the unit is getting dangerously hot and has shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC thermistor
  • Primary heat exchanger
  • Central heating pump

Related codes

15

Your boiler is having trouble controlling the flow of gas necessary to ignite the flame, meaning it cannot provide heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Main PCB

Related codes

16

Your boiler has detected an issue with the valve that controls the flow of gas, meaning it cannot safely start up or maintain a flame.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Gas valve solenoid
  • Printed Circuit Board (PCB)
17

Your boiler is receiving an insufficient electrical voltage from your home supply, meaning it lacks the power needed to operate correctly.

High Engineer only £120-250

Parts commonly replaced

  • Printed circuit board
  • Wiring harness
18

Your boiler's control panel is having trouble communicating with the main internal computer, which is preventing the system from operating correctly.

High Engineer only £150-300

Parts commonly replaced

  • User Interface PCB
  • Wiring harness

Related codes

19

Your boiler has lost the connection to a sensor that monitors the water temperature, meaning it has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Central heating NTC temperature sensor
  • Wiring harness

Related codes

20

Your boiler is struggling to communicate with its control panel, meaning it does not recognize the device used to adjust your settings.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • User Interface Module
  • Connection wiring harness
Air flow rate safety device

Your boiler has detected that it cannot safely push exhaust gases outside, so it has shut itself down to prevent a dangerous buildup of fumes in your home.

Emergency Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Flue assembly
  • Fan unit

Related codes

F1

Your boiler is attempting to start but failing to keep the flame lit, which means it will stop providing heating and hot water for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Ionisation electrode
  • Flame sensor
  • Gas valve

Related codes

F4

Your boiler is failing to stay lit because it cannot confirm that the flame has actually started, causing it to shut down for your safety.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes