High
20 on Saunier Duval Thelia 23E

Your boiler is struggling to communicate with its control panel, meaning it does not recognize the device used to adjust your settings.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

User interface not compatible with boiler

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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