High
F1 on Saunier Duval Thelia 23E

Your boiler is attempting to start but failing to keep the flame lit, which means it will stop providing heating and hot water for safety reasons.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The burner lights, then goes out. The flame is not spreading across the whole burner and is not reaching the sensing electrode or no flame detected.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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