High
12 on Saunier Duval Thelia 23E

Your boiler is having trouble communicating with the digital control panel, which means it cannot receive instructions to heat your home or water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

User interface or distant control panel fault

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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