Sime Brava One HE Fault codes & diagnostics

46 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2016-present
Download the Sime Brava One HE manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Each cell = one fault code. Hover to identify.
3 Emergency 41 High 2 Medium

All 46 documented codes

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AL 01

Your boiler has shut down because it detected that exhaust gases are not escaping correctly through the flue, which is a safety risk.

Emergency Engineer only £100-220 Shared across the range

Parts commonly replaced

  • Flue gas thermostat
  • Flue seals
  • Heat exchanger

Related codes

AL 02

Your boiler has stopped working because the water pressure is too low and needs to be topped up.

High DIY-safe £0-120 Shared across the range

What to check first

  1. Locate the flexible silver filling loop under or near the boiler.
  2. Slowly open the one or two small taps on the loop until you hear water entering.
  3. Watch the pressure gauge and close the taps firmly once the needle reaches between 1.0 and 1.2 bar.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

AL 03

Your boiler has detected that the water pressure is too high, which can cause the system to stop working to prevent damage.

Emergency DIY-safe £0-120 Shared across the range

What to check first

  1. Locate a radiator bleed valve and use a key to release water into a container until the pressure gauge on the boiler drops.
  2. Ensure the filling loop (the silver braided hose under the boiler) is tightly closed and not accidentally left open.
  3. Monitor the pressure gauge until it reaches approximately 1.2 bar, then close the bleed valve.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel

Related codes

AL 04

Your boiler has detected a problem with the temperature sensor that controls your hot water, meaning you may experience cold or inconsistently heated water.

Medium Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

AL 05

Your boiler has detected a fault with the sensor that monitors the temperature of the water leaving the unit, meaning it cannot operate safely or effectively.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Flow NTC temperature sensor
  • Wiring harness

Related codes

AL 06

Your boiler is failing to light properly, which means you currently have no heating or hot water.

High DIY-safe £120-280 Shared across the range

What to check first

  1. Check if other gas appliances in your home, like a hob, are working to confirm your gas supply is active.
  2. Verify that your gas meter has credit and the isolation valve is open.
  3. Press and hold the 'Reset' button for 3 seconds to attempt a restart.

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Electrode
  • Gas Valve

Related codes

AL 07

Your boiler has switched itself off to prevent overheating, usually because the water isn't moving through the system correctly or there is trapped air.

High DIY-safe £100-220 Shared across the range

What to check first

  1. Check that your radiator valves and isolation valves under the boiler are fully open.
  2. Bleed all radiators to remove any trapped air that might be causing a blockage.
  3. Attempt to reset the boiler by turning the selector knob to the 'R' position for a few seconds.

Parts commonly replaced

  • Safety Thermostat (Limitswitch)
  • Central Heating Pump
  • Overheat Sensor

Related codes

AL 08

Your boiler is struggling to detect a flame, which means it cannot stay lit to provide heating or hot water.

High DIY-safe £120-250 Shared across the range

What to check first

  1. Check if other gas appliances (like a hob) are working to confirm your gas supply is active.
  2. If you have a prepayment meter, check that you have sufficient credit.
  3. Try to reset the boiler by turning the selector switch to the reset position for a few seconds.

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve
  • PCB

Related codes

AL 09

Your boiler has stopped working because water is not moving around the system correctly, which could be due to a blockage or a stuck pump.

High DIY-safe £150-£350 Shared across the range

What to check first

  1. Check that your system pressure is between 1 and 1.5 bar on the pressure gauge
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Try bleeding your radiators to remove any trapped air that might be blocking flow

Parts commonly replaced

  • Circulation Pump
  • Central Heating Filter
  • Pump Impeller

Related codes

AL 10

Your boiler has stopped working because its internal computer is confused about its settings or a sensor has developed an electrical fault.

High Engineer only £90-180 Shared across the range

Parts commonly replaced

  • Auxiliary temperature sensor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

Showing 11–20 of 46
AL 11

Your boiler has detected a communication error with the component that controls the gas supply, preventng it from firing up safely.

High Engineer only £120-£280 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Wiring Harness
  • Printed Circuit Board (PCB)

Related codes

AL 12

Your boiler's computer has been set to the wrong internal configuration, causing it to shut down for safety because it doesn't recognize how it is built.

High Engineer only £80-130 Shared across the range

Parts commonly replaced

  • Main PCB (Print Circuit Board)

Related codes

AL 13

Your boiler has shut down because it detected that the exhaust gases are getting too hot or the sensor that monitors them has failed.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • Smoke probe (Exhaust sensor)
  • Main PCB

Related codes

AL 14

Your boiler has detected an issue with the sensor that monitors exhaust gases, meaning it has shut down as a safety precaution.

High Engineer only £120-190 Shared across the range

Parts commonly replaced

  • Flue gas NTC sensor (smoke probe)
  • Wiring harness

Related codes

AL 15

Your boiler has detected a communication problem with its internal fan, which is preventing it from starting up safely for heating and hot water.

High Engineer only £120-300 Shared across the range

Parts commonly replaced

  • Fan wiring harness
  • Main PCB
  • Fan motor

Related codes

AL 17

Your boiler has detected that its two internal temperature sensors are giving very different readings, causing it to shut down for safety.

High Engineer only £120-220 Shared across the range

Parts commonly replaced

  • NTC Heating Sensor
  • Dual Sensor Assembly
  • PCD

Related codes

AL 18

Your boiler has detected that the water drain for condensation is backed up or blocked, which has caused the system to shut down for safety.

High DIY-safe £80-140 Shared across the range

What to check first

  1. Check the external plastic 'condensate' pipe for signs of being frozen if the weather is cold.
  2. Thaw any frozen external pipes using a hot water bottle or a jug of warm (not boiling) water.
  3. Ensure the plastic pipe end is not submerged in water or blocked by debris/leaves.

Parts commonly replaced

  • Condensate siphon
  • Condensate discharge pipework
  • Water level electrode

Related codes

AL 28

Your boiler has been manually reset too many times in a short period and has temporarily locked itself for safety reasons.

High DIY-safe £100-350 Shared across the range

What to check first

  1. Wait for 60 minutes without touching the boiler to allow the safety timer to expire.
  2. Verify that the gas supply to the property is active and other gas appliances are working.
  3. Attempt one final reset using the selector dial once the 'AL 28' code clears.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

AL 30

Your boiler has detected a problem with the sensor that monitors water temperature returning from your radiators, and it has stopped working for safety.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Return NTC temperature sensor
  • Connection wiring

Related codes

AL 37

Your boiler has stopped working because the electricity supply coming into your home is currently too weak or unstable to power the unit safely.

High Engineer only £0-120 Shared across the range

Parts commonly replaced

  • No parts usually required
  • Printed Circuit Board (PCB) if damaged by surges

Related codes

Showing 21–30 of 46
AL 40

Your boiler has detected an issue with the electrical power supply coming into your home, meaning the frequency of the electricity does not match what the boiler needs to operate safely.

High Engineer only £100-350 Shared across the range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Surge Protector

Related codes

AL 41

Your boiler has failed to stay lit after six attempts and has shut down to prevent damage, possibly due to a fuel supply issue or a faulty internal sensor.

High DIY-safe £100-£250 Shared across the range

What to check first

  1. Check if other gas appliances (like a hob) are working to confirm your gas supply is active.
  2. If you have a prepay meter, check that you have sufficient credit.
  3. Press and hold the 'Reset' button for 1 to 5 seconds to attempt a restart.

Parts commonly replaced

  • Ignition electrode
  • Detection electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

AL 42

Your boiler's controls have detected a stuck or malfunctioning button on the front panel, preventing it from processing your commands.

Medium DIY-safe £120-300 Shared across the range

What to check first

  1. Carefully press and release each button on the control panel to see if any are physically stuck or depressed.
  2. Gently wipe the control panel with a dry, lint-free cloth to ensure no debris is jamming the buttons.
  3. Turn the electrical power to the boiler off and back on again to reset the electronic board.

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Control Interface/Bezel

Related codes

AL 43

Your boiler is struggling to talk to your smart thermostat or wall controller, preventing the system from following your heating instructions.

High DIY-safe £90-180 Shared across the range

What to check first

  1. Check that your wall-mounted thermostat or remote control has power or fresh batteries
  2. Ensure the thermostat is properly clicked into its wall bracket
  3. Briefly turn the power to the boiler off and back on to reset the communication link

Parts commonly replaced

  • OpenTherm Bridge/Receiver
  • Wall Controller
  • Low voltage wiring

Related codes

AL 44

Your boiler is failing to light because its internal computer and gas valve are not communicating correctly.

High Engineer only £180-450 Shared across the range

Parts commonly replaced

  • Main PCB (Electronic Board)
  • Gas Valve

Related codes

AL 56

Your boiler has shut down because the water is not flowing through the system quickly enough, causing the temperature difference between the pipes to become too large.

High DIY-safe £100-£350 Shared across the range

What to check first

  1. Check that at least two or three radiator valves are fully open to allow water flow.
  2. Ensure the central heating system pressure is between 1.0 and 1.5 bar on the gauge.
  3. Check if any bypass valves are closed and try resetting the boiler once.
  4. Ensure there are no air locks by bleeding your radiators.

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger
  • Temperature Sensors (NTC)
  • System Filter

Related codes

AL 57

Your boiler has temporarily locked itself because it has detected an unusual temperature reading and needs to recalibrate its internal sensors to work correctly again.

High DIY-safe £0-120 Shared across the range

What to check first

  1. Locate the selector dial on the front of the boiler control panel.
  2. Turn the dial to the 'OFF/RESET' position and wait for 30 seconds.
  3. Turn the dial back to the desired setting to trigger the automatic self-calibration process.

Parts commonly replaced

  • None (Software reset usually resolves)
  • Flow Temperature Sensor (NTC)
  • Main PCB

Related codes

AL 72

Your boiler has detected that a temperature sensor is not sitting correctly on its pipe, preventing the system from accurately monitoring the heat of your water.

High Engineer only £90-170 Shared across the range

Parts commonly replaced

  • Delivery temperature sensor (NTC)
  • Sensor retaining clip

Related codes

AL 74

Your boiler has detected an issue with a temperature sensor that monitors the water being sent to your taps or radiators, meaning it cannot accurately gauge the water heat.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Delivery NTC Sensor
  • Sensor Wiring Harness

Related codes

AL 77

Your boiler has detected an electrical issue with the internal gas valve, which is preventing it from lighting the burner safely.

High Engineer only £180-350 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Main PCB (Printed Circuit Board)
  • Wiring Harness

Related codes

Showing 31–40 of 46
AL 78

Your boiler has detected an internal electrical fault with the gas control valve, preventing it from firing safely.

High Engineer only £180-350 Shared across the range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

AL 79

Your boiler has detected an internal electrical fault with the gas control valve or the main control board, preventing it from firing up safely.

High Engineer only £180-350 Shared across the range

Parts commonly replaced

  • Gas valve
  • PCB (Main Circuit Board)
  • Wiring harness

Related codes

AL 80

Your boiler has detected an internal communication failure between the main control board and the gas valve, meaning it cannot safely manage the fuel supply.

High Engineer only £180-350 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Wiring Loom
  • Main PCB

Related codes

AL 81

Your boiler has detected an issue with the air or gas mixture during ignition, often caused by a blocked vent or a sensor problem, and has locked itself out for safety.

High Engineer only £120-£250 Shared across the range

Parts commonly replaced

  • Air pressure switch
  • Ignition electrode
  • Gas valve
  • Flue seals

Related codes

AL 82

Your boiler has shut down because it has struggled to start or maintain a steady flame several times in a row.

High Engineer only £120-280 Shared across the range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Detection probe

Related codes

AL 83

Your boiler is struggling to burn gas correctly, often because of air in the pipes or a blockage in the chimney.

High Engineer only £100-280 Shared across the range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flue seals

Related codes

AL 84

Your boiler has detected that the gas supply pressure coming into the unit is too low to operate correctly.

High Engineer only £80-250 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Gas Meter Regulator
  • External Gas Pipework

Related codes

AL 88

Your boiler's internal computer has detected a serious electronic failure and has shut down to protect its circuits.

High Engineer only £250-450 Shared across the range

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

AL 89

Your boiler is struggling to maintain a steady flame and has shut down as a safety precaution to ensure gas is burning correctly.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ignition/Ionisation Electrode
  • Gas Valve
  • Air Pressure Diaphragm

Related codes

AL 90

Your boiler is struggling to manage the correct balance of gas and air needed for a safe flame, causing it to shut down for safety.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ignition/Ionisation electrode
  • Air pressure switch
  • Gas Valve
  • Venting diaphragm

Related codes

Showing 41–46 of 46
AL 92

Your boiler's internal sensor has detected an issue with the air and gas mixture, causing the system to stop for safety.

High Engineer only £120-280 Shared across the range

Parts commonly replaced

  • Ignition/Sensing Electrode
  • Air Pressure Switch Diaphragm
  • Venturi Tube

Related codes

AL 93

Your boiler is struggling to burn gas correctly and is failing to reach its required performance levels, causing the system to shut down for safety.

High Engineer only £150-450 Shared across the range

Parts commonly replaced

  • Gas valve
  • Electrode
  • Fan
  • Control board

Related codes

AL 95

Your boiler is struggling to maintain a steady flame, causing it to shut down to prevent damage or unsafe operation.

High Engineer only £120-300 Shared across the range

Parts commonly replaced

  • Ionisation electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

AL 96

Your boiler has shut down because it cannot safely expel exhaust fumes, meaning the vent to the outside may be blocked.

Emergency Engineer only £100-250 Shared across the range

Parts commonly replaced

  • Flue terminal
  • Air pressure switch
  • Flue seals
  • Fan

Related codes

AL 98

Your boiler's internal computer has encountered a software glitch while trying to start up.

High DIY-safe £150-450 Shared across the range

What to check first

  1. Press and hold the 'R' (Reset) button for a few seconds.
  2. Turn the boiler power off at the main fused spur switch, wait 30 seconds, and turn it back on.
  3. If the code persists after a reset, you will need to call a Gas Safe engineer.

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

AL 99

Your boiler's internal computer has suffered a total failure and can no longer control the heating system.

High Engineer only £280-450 Shared across the range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

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