Sime Murelle EV HE Combi Fault codes & diagnostics

70 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2010-2018 Discontinued
GC Numbers 47-283-2047-283-21

The Murelle EV HE range comes in 3 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

View the Sime Murelle EV HE Combi manual Opens the manufacturer's manual on an external site. We're preparing a hosted copy. Open

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Severity at a glance

Each cell = one fault code. Hover to identify.
5 Emergency 55 High 7 Medium 3 Low

All 70 documented codes

Tap any card for details

01

Your boiler has detected that it is overheating and has automatically switched itself off to prevent damage.

High Engineer only £120-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • Safety thermostat
  • Central heating pump
  • Diverter valve

Related codes

02

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £0-£100 Shared across the Murelle EV HE range

What to check first

  1. Locate the filling loop, which is a silver braided hose or a small valve under the boiler.
  2. Open the valve(s) slowly to allow cold mains water into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close the valve(s) tightly and check that the error code has cleared.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure gauge

Related codes

03

Your boiler has detected that the water pressure in your heating system is too high for it to operate safely.

Medium DIY-safe £80-150 Shared across the Murelle EV HE range

What to check first

  1. Locate a radiator in your home with a bleed valve.
  2. Place a cloth and a container underneath the valve.
  3. Open the bleed valve slightly to release a small amount of water until the pressure gauge on your boiler drops to the green zone (typically 1.0 to 1.5 bar).
  4. Close the valve securely.

Parts commonly replaced

  • Pressure relief valve
  • Filling loop
  • Pressure sensor

Related codes

04

Your boiler has lost the ability to monitor the temperature of your hot water supply, meaning it will likely stop producing hot water until the faulty sensor is replaced.

High Engineer only £120-200 Shared across the Murelle EV HE range

Parts commonly replaced

  • DHW NTC Sensor

Related codes

05

Your boiler has stopped working because it is unable to accurately measure the temperature of the water used for your heating system.

High Engineer only £120-220 Shared across the Murelle EV HE range

Parts commonly replaced

  • Central heating NTC thermistor
  • Wiring harness

Related codes

06

Your boiler has detected a serious internal fault and has automatically shut itself down for safety reasons, meaning you currently have no heating or hot water.

High Engineer only £150-300 Shared across the Murelle EV HE range

Parts commonly replaced

  • Control board
  • Ignition transformer
  • Flame sensor

Related codes

07

Your boiler has detected that the water pressure inside the system is too low, preventing it from heating your home or water properly.

High DIY-safe £0-£100 Shared across the Murelle EV HE range

What to check first

  1. Locate the external filling loop (usually two silver flexible braided hoses underneath the boiler).
  2. Slowly open the valves on the filling loop to allow cold mains water to enter the system.
  3. Monitor the pressure gauge on the front of the boiler until the needle reaches the green zone (typically 1.0 to 1.5 bar).
  4. Close both valves tightly to prevent over-pressurisation.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure transducer/sensor

Related codes

08

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £120-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

09

Your boiler is struggling to push water around the system, which is preventing it from providing heating or hot water.

High Engineer only £150-300 Shared across the Murelle EV HE range

Parts commonly replaced

  • Circulation pump
  • Flow sensor
  • System filter

Related codes

10

Your boiler has detected an issue with a secondary temperature sensor, which is preventing it from operating correctly.

High Engineer only £120-220 Shared across the Murelle EV HE range

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

Showing 11–20 of 70
13

Your boiler has detected that the flue gases are getting too hot, so it has safely shut itself down to prevent potential overheating or dangerous exhaust issues.

Emergency Engineer only £150-300 Shared across the Murelle EV HE range

Parts commonly replaced

  • Flue gas temperature sensor
  • PCB
  • Heat exchanger

Related codes

14

Your boiler has detected a potential issue with the ventilation system that clears away exhaust gases, so it has safely shut itself down to prevent any risk.

Emergency Engineer only £120-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness
  • PCB

Related codes

15

Your boiler is unable to safely move air through its system to burn gas properly, so it has shut down to prevent any unsafe operation.

High Engineer only £180-350 Shared across the Murelle EV HE range

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB (Printed Circuit Board)

Related codes

20

Your boiler has detected that the water temperature in one of your heating circuits has become dangerously high and has automatically shut down to prevent damage.

High Engineer only £120-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • Safety thermostat
  • NTC sensor
  • Circulation pump

Related codes

21

Your boiler has lost the signal from a sensor responsible for monitoring the temperature of the water heading to your radiators, meaning it cannot accurately manage your heating.

Medium Engineer only £120-220 Shared across the Murelle EV HE range

Parts commonly replaced

  • NTC delivery temperature sensor
  • Wiring harness

Related codes

22

Your boiler has detected that a secondary heating circuit, such as underfloor heating, has become too hot and has automatically shut down for safety.

Medium Engineer only £120-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • Safety thermostat
  • Mixed zone pump
  • Mixing valve

Related codes

23

Your boiler is having trouble communicating with the secondary heating zone, which means a specific part of your home may not be receiving heat as requested.

Medium Engineer only £150-300 Shared across the Murelle EV HE range

Parts commonly replaced

  • Mixed zone sensor
  • Zone controller board
  • Wiring harness

Related codes

24

Your boiler has lost the connection to the temperature sensor responsible for reading your solar water heating panel, which may cause your solar system to stop working temporarily.

Low Engineer only £120-220 Shared across the Murelle EV HE range

Parts commonly replaced

  • Solar collector sensor
  • Sensor wiring harness

Related codes

25

Your boiler is having trouble communicating with the temperature sensor linked to your solar water heating system, which may prevent the solar panel integration from working correctly.

Low Engineer only £120-200 Shared across the Murelle EV HE range

Parts commonly replaced

  • Solar temperature sensor
  • Wiring harness

Related codes

26

Your boiler is having trouble reading the temperature from your solar water heating system, which means it may not be able to use solar energy to warm your water right now.

Low Engineer only £120-220 Shared across the Murelle EV HE range

Parts commonly replaced

  • Solar temperature sensor
  • Wiring harness

Related codes

Showing 21–30 of 70
27

Your boiler's electronic control system is misconfigured to expect a solar water heating setup that is not actually connected or properly recognised.

Medium Engineer only £100-200 Shared across the Murelle EV HE range

Parts commonly replaced

  • Main PCB

Related codes

28

Your boiler has detected an issue with how its internal settings or electronic controls are communicating, which is preventing it from operating correctly.

High Engineer only £150-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

29

Your boiler's internal computer system is struggling to communicate with its electrical components, meaning it cannot reliably operate your heating or hot water.

High Engineer only £150-350 Shared across the Murelle EV HE range

Parts commonly replaced

  • Main Control PCB
  • Communication wiring harness

Related codes

AL 01

Your boiler has shut down because it detected that dangerous exhaust fumes are not being cleared away safely through the chimney or flue.

Emergency Engineer only £120-280 Shared across the Murelle EV HE range

Parts commonly replaced

  • Flue gas thermostat
  • Flue seals
  • Heat exchanger cleaning kit

Related codes

AL 02

Your boiler has stopped working because the water level inside the system is too low and needs to be topped up.

High DIY-safe £0-120 Shared across the Murelle EV HE range

What to check first

  1. Locate the silver braided filling loop hoses underneath or near your boiler
  2. Slowly open both small valves on the filling loop until you hear water flowing
  3. Watch the pressure gauge and close both valves firmly once the needle reaches between 1.0 and 1.2 bar

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure sensor

Related codes

AL 03

Your boiler has too much water pressure in the system, which causes it to shut down for safety.

High DIY-safe £0-120 Shared across the Murelle EV HE range

What to check first

  1. Locate a radiator bleed valve and use a key to release water into a cloth or container.
  2. Monitor the boiler's pressure gauge until it drops down into the green zone, ideally 1.2 bar.
  3. Ensure the filling loop valves are fully closed so no more water enters the system.
  4. Turn the boiler off and back on to reset the fault code.

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure sensor

Related codes

AL 04

Your boiler's temperature sensor for hot water has stopped working correctly, meaning your taps and showers may run cold or at inconsistent temperatures.

Medium Engineer only £90-160 Shared across the Murelle EV HE range

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Sensor wiring harness

Related codes

AL 05

Your boiler has detected a problem with the internal temperature sensor that monitors the water leaving the boiler, which prevents it from heating up safely.

High Engineer only £100-£180 Shared across the Murelle EV HE range

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Sensor wiring harness

Related codes

AL 06

Your boiler has failed to light the flame, which means you will have no heating or hot water until the issue is resolved.

High DIY-safe £120-280 Shared across the Murelle EV HE range

What to check first

  1. Check if other gas appliances in your home, like a hob, are working to confirm your gas supply is active.
  2. Verify that your gas meter has credit if you use a prepay meter.
  3. Press the 'Reset' button on the boiler control panel to see if the lockout clears.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

AL 07

Your boiler has overheated, causing a safety sensor to automatically shut the system down to prevent damage.

High DIY-safe £100-220 Shared across the Murelle EV HE range

What to check first

  1. Wait for the boiler to cool down completely
  2. Check that all radiator valves are open and not blocked
  3. Press the 'Reset' button on the boiler control panel
  4. Check the system pressure gauge is between 1.0 and 1.5 bar

Parts commonly replaced

  • Overheat Thermostat (Limit Statutory)
  • System Pump
  • Main Heat Exchanger (Cleaning/Descaling)

Related codes

Showing 31–40 of 70
AL 08

Your boiler is struggling to detect a flame, meaning it cannot stay alight and providing you with no heating or hot water.

High DIY-safe £120-280 Shared across the Murelle EV HE range

What to check first

  1. Check that your gas emergency control valve is in the 'on' position
  2. If you have a prepayment meter, check that you have sufficient credit
  3. Try resetting the boiler by turning the selector switch to the reset position for a few seconds

Parts commonly replaced

  • Ignition electrode
  • Detection electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

AL 09

Your boiler has stopped working because water is not moving through the system properly, which is preventing it from heating up safely.

High DIY-safe £120-£350 Shared across the Murelle EV HE range

What to check first

  1. Check that your system pressure is between 1 and 1.5 bar on the pressure gauge
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Try bleeding your radiators to remove any trapped air pockets

Parts commonly replaced

  • Circulation Pump
  • Central Heating Filter
  • Pump Impeller

Related codes

AL 10

Your boiler has detected an issue with an internal sensor or a settings mismatch that is preventing it from running properly.

High Engineer only £120-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • Auxiliary temperature sensor
  • Main PCB
  • Wiring harness

Related codes

AL 11

Your boiler is unable to control its gas supply correctly because an internal electrical connection to the gas valve has come loose or failed.

High Engineer only £120-£280 Shared across the Murelle EV HE range

Parts commonly replaced

  • Gas valve
  • Wiring loom
  • Modulator coil

Related codes

AL 12

Your boiler's computer has been set to the wrong internal setting and doesn't know whether it is a room-sealed or open-vented unit.

High Engineer only £80-140 Shared across the Murelle EV HE range

Parts commonly replaced

  • Main PCB (if settings will not save)

Related codes

AL 13

Your boiler has shut down because the sensor that monitors exhaust gases has detected an unsafe temperature or has failed.

High Engineer only £120-£200 Shared across the Murelle EV HE range

Parts commonly replaced

  • Exhaust sensor (smoke probe)
  • Main PCB

Related codes

AL 14

Your boiler has detected an issue with the sensor that monitors exhaust gases, and it has shut down as a safety precaution.

High Engineer only £120-190 Shared across the Murelle EV HE range

Parts commonly replaced

  • Exhaust sensor (smoke probe)
  • Wiring harness

Related codes

AL 15

Your boiler has stopped working because the internal fan, which safely exhausts fumes, isn't communicating correctly with the main control board.

High Engineer only £120-350 Shared across the Murelle EV HE range

Parts commonly replaced

  • Fan unit
  • PCB (Main Control Board)
  • Wiring harness

Related codes

AL 17

Your boiler has detected that its two internal temperature sensors are giving very different readings, suggesting a conflict in how it measures heat.

High Engineer only £120-220 Shared across the Murelle EV HE range

Parts commonly replaced

  • Dual NTC Temperature Sensor
  • Connecting Wiring Loom
  • Main PCB

Related codes

AL 18

Your boiler has detected that the water drain for condensation is blocked or full, causing the system to shut down for safety.

High DIY-safe £80-140 Shared across the Murelle EV HE range

What to check first

  1. Check the plastic pipe leading from the boiler to the outside drain for signs of freezing or blockages.
  2. If the external pipe is frozen, gently pour warm (not boiling) water over it to melt the ice.
  3. Inspect the internal condensate trap/siphon for any visible debris if safely accessible from the bottom of the unit.

Parts commonly replaced

  • Condensate siphon
  • Condensate electrode/sensor
  • Drainage pipework

Related codes

Showing 41–50 of 70
AL 28

Your boiler has been manually reset too many times in a short period and has temporarily locked itself for safety reasons.

High DIY-safe £80-250 Shared across the Murelle EV HE range

What to check first

  1. Wait exactly 60 minutes without pressing any buttons to allow the lockout timer to expire.
  2. Ensure the gas supply is turned on and the system pressure is between 1 and 1.5 bar.
  3. Attempt one final reset; if the boiler fails to fire, do not attempt further resets and call a professional.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB

Related codes

AL 30

Your boiler has detected a problem with the sensor that monitors water temperature returning to the unit, causing the system to shut down as a safety precaution.

High Engineer only £90-160 Shared across the Murelle EV HE range

Parts commonly replaced

  • Return temperature sensor (NTC probe)
  • Wiring harness connector

Related codes

AL 37

Your boiler has detected that the electricity supply coming into your home is too weak for it to operate safely.

High DIY-safe £0-120 Shared across the Murelle EV HE range

What to check first

  1. Check if other electrical appliances in your home are behaving strangely or flickering.
  2. Check your consumer unit (fuse box) to ensure all switches are fully in the 'on' position.
  3. Reset the boiler by turning the selector switch to the 'R' position for a few seconds.
  4. Contact your electricity network provider (DNO) to report a potential brownout or supply issue.

Parts commonly replaced

  • No parts usually required
  • Printed Circuit Board (PCB) if damaged by surge

Related codes

AL 38

Your boiler has detected a problem with the safety circuit responsible for ensuring waste gases are being safely exhausted from the flue.

Emergency Engineer only £120-280 Shared across the Murelle EV HE range

Parts commonly replaced

  • Flue thermostat
  • Safety thermostat wiring flue
  • Flue sensor

Related codes

AL 40

Your boiler has detected an issue with the electrical power coming from the grid, meaning the electricity frequency is not stable enough for it to run safely.

High Engineer only £100-350 Shared across the Murelle EV HE range

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Surge Protector

Related codes

AL 41

Your boiler has failed to stay lit despite several attempts and has shut down for safety.

High Engineer only £120-£350 Shared across the Murelle EV HE range

Parts commonly replaced

  • Ignition electrode
  • Detection electrode
  • Gas valve
  • Spark generator

Related codes

AL 42

Your boiler's control panel has detected that one of the buttons is stuck or the main control board is malfunctioning, preventing you from changing settings.

Medium DIY-safe £180-350 Shared across the Murelle EV HE range

What to check first

  1. Carefully press and release every button on the control panel to ensure none are physically stuck in the 'down' position
  2. Gently wipe the control panel with a dry cloth to remove any debris or sticky residue
  3. Turn the electrical power to the boiler off and back on to reset the control board

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Control Interface/Bezel

Related codes

AL 43

Your boiler is having trouble communicating with your external thermostat or smart home heating control.

High DIY-safe £80-220 Shared across the Murelle EV HE range

What to check first

  1. Check that your wall-mounted thermostat is powered on and has fresh batteries if required.
  2. Ensure any wireless receiver boxes plugged into the wall are switched on and showing a connection light.
  3. Carefully restart the boiler by turning the power off and back on to see if it re-establishes a connection.

Parts commonly replaced

  • External thermostat
  • OpenTherm interface cable
  • Main PCB

Related codes

AL 44

Your boiler is failing to light because the internal computer and the gas valve are not communicating correctly to create a flame.

High Engineer only £180-450 Shared across the Murelle EV HE range

Parts commonly replaced

  • Electronic PCB
  • Gas Valve
  • Ignition Electrode

Related codes

AL 56

Your boiler has detected that the water is getting too hot too quickly, usually because the water isn't circulating through the system properly.

High DIY-safe £100-£350 Shared across the Murelle EV HE range

What to check first

  1. Check that your main water stop tap and all radiator valves are fully open
  2. Check the boiler pressure gauge and top it up to 1.5 bar if it is too low
  3. Gently bleed your radiators to ensure there is no trapped air blocking the flow
  4. Reset the boiler to see if the fault clears

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger
  • Temperature Sensors (NTC)

Related codes

Showing 51–60 of 70
AL 57

Your boiler has detected an issue with the water temperature flow and needs to run a self-test to recalibrate its internal sensors.

High DIY-safe £0-120 Shared across the Murelle EV HE range

What to check first

  1. Locate the selector knob on the boiler control panel
  2. Turn the selector to the OFF/Reset position and wait for 5 seconds
  3. Turn the selector to the Summer or Winter position and the boiler should automatically begin its self-calibration procedure

Parts commonly replaced

  • Temperature NTC sensor
  • Main PCB (if calibration fails)

Related codes

AL 72

Your boiler has detected that a temperature sensor isn't sitting correctly on the main internal pipe, which means it can't accurately monitor the water getting sent to your taps or radiators.

High Engineer only £90-160 Shared across the Murelle EV HE range

Parts commonly replaced

  • Central heating delivery sensor (NTC)
  • Sensor retaining clip

Related codes

AL 74

Your boiler has detected a problem with one of the internal temperature sensors used to monitor the water flow, which is preventing it from heating correctly.

High Engineer only £90-180 Shared across the Murelle EV HE range

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness
  • Main PCB

Related codes

AL 77

Your boiler has detected an electrical issue with its internal gas control system, preventing it from safely managing the fuel flow.

High Engineer only £180-450 Shared across the Murelle EV HE range

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

AL 78

Your boiler has detected an internal electrical fault with the gas valve control system, which prevents it from safely managing the fuel flow.

High Engineer only £180-£450 Shared across the Murelle EV HE range

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

AL 79

Your boiler has detected an electrical issue with the gas control valve, meaning it cannot safely regulate the fuel needed to stay alight.

High Engineer only £180-£450 Shared across the Murelle EV HE range

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

AL 80

Your boiler has detected an internal communication problem between its main control board and the gas valve, meaning it cannot safely manage the fuel supply to stay lit.

High Engineer only £180-450 Shared across the Murelle EV HE range

Parts commonly replaced

  • Gas Valve
  • Wiring Harness
  • Printed Circuit Board (PCB)

Related codes

AL 81

Your boiler has detected a problem with how it is burning gas during the ignition process, which is often caused by an air or exhaust blockage.

High Engineer only £120-£350 Shared across the Murelle EV HE range

Parts commonly replaced

  • Air diaphragm
  • Gas valve
  • Flue seals
  • Ignition electrode

Related codes

AL 82

Your boiler has shut down because it has struggled to stay lit or maintain a stable flame several times in a row.

High Engineer only £120-£350 Shared across the Murelle EV HE range

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve
  • Air pressure switch diaphragm

Related codes

AL 83

Your boiler is struggling to burn gas correctly, often because of air in the pipes or a blockage in the chimney.

High DIY-safe £100-280 Shared across the Murelle EV HE range

What to check first

  1. Check that your external flue (chimney) is not blocked by debris or leaves
  2. Try resetting the boiler by turning the selector knob to the reset position and holding it for a few seconds
  3. Verify that your gas supply is active by checking other gas appliances like a hob

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ionisation probe

Related codes

Showing 61–70 of 70
AL 84

Your boiler has detected that the gas pressure coming from the mains is too low to operate safely and effectively.

High Engineer only £80-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • Gas Valve
  • External Gas Meter Regulator

Related codes

AL 88

Your boiler's internal computer has detected a serious electronic fault and has shut down to protect its circuits.

High Engineer only £250-£450 Shared across the Murelle EV HE range

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

AL 89

Your boiler is struggling to maintain a steady flame because it cannot properly detect or regulate the combustion process.

High Engineer only £120-£280 Shared across the Murelle EV HE range

Parts commonly replaced

  • Ignition/Detection Electrode
  • Air/Gas Diaphragm
  • Gas Valve

Related codes

AL 90

Your boiler is struggling to burn gas correctly and has shut down as a safety precaution.

High Engineer only £120-300 Shared across the Murelle EV HE range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Air diaphragm
  • Burner seal

Related codes

AL 92

Your boiler is struggling to get the right mix of gas and air for a safe flame, causing the system to shut down for safety.

High Engineer only £120-£280 Shared across the Murelle EV HE range

Parts commonly replaced

  • Ignition/Sensing electrode
  • Air pressure diaphragm
  • Gas valve

Related codes

AL 93

Your boiler is struggling to maintain a stable flame or reach the required heat output, meaning it cannot provide heating or hot water safely.

High Engineer only £150-450 Shared across the Murelle EV HE range

Parts commonly replaced

  • Gas valve
  • Fan
  • Control PCB
  • Ionisation electrode

Related codes

AL 95

Your boiler is struggling to keep a steady flame alight, causing the system to stop as a safety precaution.

High Engineer only £120-£350 Shared across the Murelle EV HE range

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • PCB

Related codes

AL 96

Your boiler has shut down because it cannot safely expel exhaust fumes out of the external flue pipe.

Emergency Engineer only £90-250 Shared across the Murelle EV HE range

Parts commonly replaced

  • Flue terminal (obstruction removal)
  • Flue pressure switch
  • Fan assembly
  • Venturi tube

Related codes

AL 98

Your boiler's internal computer has encountered a software error while trying to start up and cannot function.

High DIY-safe £250-450 Shared across the Murelle EV HE range

What to check first

  1. Turn the boiler power switch to the 'OFF' position
  2. Wait for 30 seconds
  3. Turn the power back to 'ON' to see if the system reboots correctly

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display PCB

Related codes

AL 99

Your boiler's internal computer has suffered a serious electronic failure and can no longer control the heating or hot water safely.

High Engineer only £250-£450 Shared across the Murelle EV HE range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.