BoilerFaultCodesWhat the manual says
Manufacturer manualPump running – pre ignition (heating operation)
What causes this fault?
This status occurs when the boiler's internal computer tells the pump to start moving water around your heating system in preparation for ignition. It is a normal part of the startup sequence where the boiler confirms there is sufficient water flow before it safely fires the burner. If the code stays on screen for a long time without the boiler firing, it may indicate that the pump is struggling to move water or the pressure sensor is having difficulty detecting the flow.
DIY fix possible
Check that your external heating controls or thermostat are set to 'On' and a high temperatureEnsure all radiator valves are open to allow water flowWait up to 10 minutes, as this is often a normal part of the boiler's start-up sequence
Avoid the next call-out bill
A cover plan would handle faults like S.2: no call-out fees, no surprise bills.
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