Medium
S.39 on Vaillant ecoTEC exclusive 835 VUW 356/5-7

Your boiler has temporarily paused heating because a safety switch, such as the one connected to your condensate drain pump, has triggered to prevent a water overflow.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

"Burner off contact" has responded (e.g. surface-mounted thermostat or condensate pump)

From this model's manual
Verified against the Vaillant/Vaillant Ecotec Exclusive installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check if you have an external condensate pump plugged into the wall and ensure it has power.Inspect the clear plastic condensate pipe outside or under the boiler to ensure it is not frozen or blocked.If using a condensate pump, check the reservoir for blockages and ensure the outlet tube isn't kinked.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like S.39: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

All 207 fault codes on the ecoTEC exclusive 835 VUW 356/5-7

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful