High Lockout
F.12 on Vaillant ecoTEC Plus 635

Your boiler has lost the ability to measure the temperature of your hot water cylinder because of a faulty sensor or a wiring issue, meaning it cannot heat your water correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Short circuit: Cylinder temperature sensor. NTC sensor defective, short circuit in the cable harness, cable/housing

What causes this fault?

This fault occurs when the electrical signal from the hot water temperature probe is interrupted, usually because the sensor has failed internally. The most common reason is that the sensor has developed a physical short circuit or the wiring connecting it to the main control board has become damaged or loose. Because the boiler can no longer tell how hot the water is, it stops heating the cylinder as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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