High Lockout
F.24 on Vaillant ecoTEC Plus 635

Your boiler has shut down because the internal water temperature is heating up much faster than it can be circulated away, usually meaning the water is stuck or the pump is struggling.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water shortage, temperature rise too quick. Pump blocked, insufficient pump output, air in appliance, water pressure too low

What causes this fault?

This fault occurs when the heat inside the boiler builds up too quickly because the heated water isn't moving through your radiators fast enough. The most common reasons are a failing circulation pump, a blockage in the system like sludge or limescale, or air trapped within the pipes.

This issue is more frequent during the first cold spell of autumn when the heating is turned back on after months of inactivity, as pumps can seize and debris can settle.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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