What the manual says
Manufacturer manualExternal demand active
From this model's manual
Verified against the Viessmann Vitodens 100 W Wb1a installation & service manual.
DIY fix possible
Check your room thermostat or smart heating controller to see if it is actively calling for heatAdjust the target temperature on your thermostat to ensure it is not set higher than the room temperatureVerify that your external heating timer or programmer is not currently set to 'On' or 'Boost' mode
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