High Lockout
60 on Viessmann Vitodens 100-W

Your boiler has detected a fault with the sensor that monitors the water temperature returning to the unit, causing it to stop running for safety and efficiency.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Control mode: Return temperature sensor shorted out

What causes this fault?

This fault occurs when the sensor responsible for measuring the temperature of the water coming back from your radiators fails. The most common reason is an internal electrical failure within the sensor itself or moisture ingress that has damaged the connection, preventing the boiler from accurately monitoring the system's heat levels. Without this data, the boiler shuts down to prevent inaccurate firing and potential damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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