High
F4 on Viessmann Vitodens 100-W

Your boiler is failing to ignite the flame needed to produce heat and hot water, so it has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner in fault state, no flame signal is present

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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