High
A2 on Viessmann Vitodens 200-W Combi

Your boiler has sensed that the internal pump is malfunctioning or water is not circulating correctly, which has caused the system to stop as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

N/A

From this model's manual
Verified against the Viessmann Vitodens 200 W installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water is not moving through the heat exchanger as quickly or efficiently as it should. The most common reason is a mechanical failure of the circulation pump or a buildup of debris that has physically jammed the pump's internal components. In some cases, it may also be triggered by a communication error where the main control board is unable to tell the pump to spin.

This fault is more frequent in autumn when the heating is turned back on after a long summer break, as pumps can often seize up during months of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like A2: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful