High
F4 on Viessmann Vitodens 200-W Combi

Your boiler has failed to light the flame, which means it cannot provide any heating or hot water until the issue is resolved.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition: Check the ignition module (control voltage 230 V across plugs X2.1 and X2.2) / Gas combination valve opens: Check the gas train (control voltage 230 V) and gas supply pressure / Ionisation current builds (higher than 5 µA): Check electrode adjustment and gas pipe for airlocks

From this model's manual
Verified against the Viessmann Vitodens 200 W installation & service manual, page 99.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system attempts to start the burner but cannot detect a flame after several attempts. The most common reasons are a lack of gas reaching the unit, worn-out spark electrodes that fail to ignite the gas, or a faulty sensor that cannot 'see' the flame even if it has successfully lit.

This fault can occur in very cold weather if the external gas meter regulator freezes or if the condensate pipe is blocked by ice, preventing the burner from firing.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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