High Lockout
02 on Vokera Linea 24

Your boiler has shut down because it has detected it is getting too hot, triggering a safety switch to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety thermostat (limit thermostat) activation

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature, causing the safety limit thermostat to trip and shut everything down. The most common reasons are a pump failure preventing water from circulating or a buildup of limescale and sludge blocking the internal heat exchanger. It can also happen if there is trapped air in the system or if all your radiator valves are closed at once.

This fault is more common when the heating is first turned on after summer, as circulation pumps can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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