Worcester Bosch Greenstar 12Ri Fault codes & diagnostics

7 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural GasLPG 12 kW 2005-2016 Discontinued
GC Number 41-311-73

Replaced by: Greenstar 12Ri Compact

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 4 High 2 Low

All 7 documented codes

Tap any card for details

Fast flash

Your boiler has detected a critical internal fault and has locked itself out to prevent damage or unsafe operation.

High Engineer only £120-350

Parts commonly replaced

  • Temperature Sensor (NTC Thermistor)
  • Fan Assembly
  • Code Plug
  • Wiring Harness
Slow flash (unspecified rate)

Your boiler has detected that it cannot safely get rid of exhaust gases, so it has stopped working to prevent a buildup of dangerous fumes.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue pressure switch
  • Venturi
  • Fan assembly
  • Flue seals
2 pulses

Your boiler has been left in a manual testing mode after a service or inspection and needs to be switched back to its normal operating setting.

Low DIY-safe £0-80

What to check first

  1. Locate the service mode switch (or dial) on the boiler control panel.
  2. Ensure the switch is moved from the 'Min' or 'Service' position back to the 'Normal' or 'Off' position.
  3. Perform a simple reset by pressing the reset button to clear the flashing light.
5 pulses

Your boiler has been left in its internal testing mode, which is usually only used by engineers during a service or setup.

Low DIY-safe £0-80

What to check first

  1. Locate the horizontal dial on the front of the boiler control panel.
  2. Check if the dial is turned all the way to the right (maximum position).
  3. Turn the dial back to your desired temperature setting to exit service mode.

Parts commonly replaced

  • None
flame lock-out

Your boiler is trying to start but the flame isn't catching, so it has safely shut itself down to prevent gas from building up.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe
Light ON

Your boiler is switched on and ready to work, but it isn't responding when you turn up the heating or hot water, usually because an external controller or a valve is failing to tell the boiler to start.

High Engineer only £150-350

Parts commonly replaced

  • Programmer or timer
  • Room thermostat
  • External zone/diverter valve
  • Main control board
No light

Your boiler appears to have no power and the display is completely dead, meaning it cannot provide any heating or hot water.

High DIY-safe £120-350

What to check first

  1. Check if the main electricity switch for the boiler is turned on
  2. Check your home's consumer unit (fuse box) to see if a circuit breaker has tripped
  3. Replace the fuse in the external boiler spur switch with a new 3-amp fuse

Parts commonly replaced

  • Internal Fuse (F1)
  • Transformer
  • PCB (Main Control Board)