High
Light ON on Worcester Bosch Greenstar 12Ri

Your boiler is switched on and ready to work, but it isn't responding when you turn up the heating or hot water, usually because an external controller or a valve is failing to tell the boiler to start.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Boiler ON but not operating during demand. Possible solutions/checks: Live demand at ST2 terminal L - is there a demand?, Manual bypass is open. If CH is working check HW controls, If HW is working check CH controls (i.e. external diverter valve, frost stat, room stat/programmer. Otherwise replace board.

From this model's manual
Verified against the Worcester Bosch Greenstar 12ri installation & service manual, page 48.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like Light ON: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful