High
flame lock-out on Worcester Bosch Greenstar 12Ri

Your boiler is trying to start but the flame isn't catching, so it has safely shut itself down to prevent gas from building up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The boiler fails to light and the BLUE power indicator (2) will flash.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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