High
A5 on Worcester Bosch Greenstar 25HE

Your boiler's temperature sensor responsible for monitoring stored hot water has developed a fault, preventing it from reading the temperature correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Heat store NTC sensor 2 defective

From this model's manual
Verified against the Worcester Bosch/Worcester Bosch Greenstar 25he installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical resistance in the sensor used to monitor your hot water storage reaches an impossible value, suggesting the component has failed internally. It is usually caused by natural wear and tear of the sensor's delicate internal elements or, occasionally, a loose connection in the wiring harness that links the sensor to the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 38 fault codes on the Greenstar 25HE

Seeing a different code? Every code this model can display, in one place.

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