What the manual says
Manufacturer manualHeat store NTC sensor 2 defective
What causes this fault?
This fault occurs when the electrical resistance in the sensor used to monitor your hot water storage reaches an impossible value, suggesting the component has failed internally. It is usually caused by natural wear and tear of the sensor's delicate internal elements or, occasionally, a loose connection in the wiring harness that links the sensor to the main control board.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like A5: no call-out fees, no surprise bills.
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Related fault codes
All 38 fault codes on the Greenstar 25HE
Seeing a different code? Every code this model can display, in one place.