Emergency
F7 on Worcester Bosch Greenstar 25HE

Your boiler thinks a flame is still burning inside even after it has been told to turn off, which is a safety conflict.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flame detected even though appliance is switched off

From this model's manual
Verified against the Worcester Bosch Greenstar 25he installation & service manual, page 104.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors continue to detect a flame signal even after the gas supply has been shut off. The most common reason is a contaminated flame electrode sending a false signal, or a fault within the main control board that is misinterpreting electrical noise as a live flame.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F7: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful