What the manual says
Manufacturer manualFlame detected after gas has been shut off
What causes this fault?
This fault occurs when the boiler's internal sensors continue to detect heat or a flame after the heating cycle has finished and the gas should be off. The most common reason is that the gas valve has become stuck open or 'leaky,' or the sensing electrode is sending a false signal back to the main control board. Because the system cannot confirm the fire is actually out, it enters a high-security shutdown to prevent overheating.
Engineer required
This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like FA: no call-out fees, no surprise bills.
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Related fault codes
All 38 fault codes on the Greenstar 25HE
Seeing a different code? Every code this model can display, in one place.