High Lockout
P1 on Worcester Bosch Greenstar 25HE

Your boiler is repeatedly trying and failing to complete its ignition process, essentially getting stuck in a loop during startup.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler indicates start-up sequence (Start sequence not completed if it restarts at P1)

What causes this fault?

This fault occurs when the boiler begins its ignition sequence but fails to establish or maintain a stable flame within the required time. The most common reasons are worn-out spark electrodes that can no longer create a spark or a faulty gas valve that isn't delivering enough fuel for the fire to light. Because the system cannot confirm the presence of a safe flame, it constantly resets to protect itself.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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