Glow-worm Energy System Fault codes & diagnostics

35 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 12-30 kW 2016-present

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34 High 1 Medium

All 35 documented codes

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F.00

Your boiler has stopped working because it cannot accurately measure the temperature of the water leaving the unit to heat your home.

High Engineer only £120-190

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Connecting lead/wiring harness

Related codes

F.10

Your boiler has detected an electrical fault with the internal sensor that monitors the temperature of the water leaving the unit, causing it to shut down for safety.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC thermistor
  • Wiring harness
  • Main PCB

Related codes

F.11

Your boiler has detected an electrical fault with the internal sensor that monitors the temperature of the water used for your heating, causing the system to shut down for safety.

High Engineer only £90-160

Parts commonly replaced

  • Flow Temperature Sensor (NTC thermister)
  • Wiring harness
  • Main PCB

Related codes

F.12

Your boiler has lost its ability to monitor the temperature of your hot water cylinder because a sensor has developed an electrical fault.

High Engineer only £90-160

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Sensor Wiring Harness

Related codes

F.13

Your boiler has detected a technical fault with the sensor that monitors the temperature of your hot water tank, meaning it cannot heat your water accurately.

Medium Engineer only £90-160

Parts commonly replaced

  • Domestic hot water cylinder NTC sensor
  • Wiring harness

Related codes

F.20

Your boiler has switched itself off because it has become too hot internally and needs to cool down for safety.

High DIY-safe £100-£350

What to check first

  1. Check that your radiator valves are open and not turned to the off position
  2. Ensure your boiler pressure is between 1.0 and 1.5 bar on the display
  3. Press the reset button (a flame symbol with a cross through it) once the boiler has cooled down

Parts commonly replaced

  • Circulation pump
  • Overheat thermostat
  • Main heat exchanger (flushing)

Related codes

F.22

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (a flexible silver hose) underneath or near the boiler.
  2. Slowly open the one or two taps on the hose until you hear water flowing.
  3. Watch the pressure gauge and close the taps once the needle reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel

Related codes

F.23

Your boiler has shut down because the water is heating up too quickly or unevenly, suggesting a circulation problem.

High DIY-safe £120-350

What to check first

  1. Ensure all radiator valves (TRVs) are turned to the highest setting
  2. Check that the boiler pressure is between 1.0 and 1.5 bar on the display
  3. Gently bleed air from your radiators using a radiator key

Parts commonly replaced

  • Circulation Pump
  • NTC Temperature Sensors
  • Main Heat Exchanger (De-scaling)

Related codes

F.24

Your boiler has shut down because the water inside is heating up much faster than it can be moved around the system, usually due to a blockage or a pump issue.

High DIY-safe £150-£350

What to check first

  1. Ensure all radiator valves (TRVs) are fully open
  2. Check that the boiler pressure is between 1.0 and 1.5 bar
  3. Press the reset button once to see if the fault clears

Parts commonly replaced

  • Circulation Pump
  • Primary Heat Exchanger (Cleaning/Flush)
  • Temperature Sensors (NTC Thermistors)

Related codes

F.25

Your boiler has shut down because it detected that the exhaust gases are getting too hot, which is a safety feature to prevent internal damage.

High Engineer only £120-350

Parts commonly replaced

  • Heat exchanger (cleaning or replacement)
  • Flue gas NTC sensor
  • Burner seals

Related codes

Showing 11–20 of 35
F.27

Your boiler has shut down because it thinks it detected a flame when there shouldn't be one, or the flame signal is being misread.

High Engineer only £120-£350

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.28

Your boiler has tried to light the gas but failed, meaning it cannot provide heating or hot water until reset.

High DIY-safe £100-350

What to check first

  1. Check that your gas meter has credit and the isolation valve is open
  2. Press the Reset button (the flame symbol with a cross) for one second
  3. Check if other gas appliances in your home, like a hob, are working correctly

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB
  • Spark Lead

Related codes

F.29

Your boiler was lit but the flame has gone out unexpectedly, which has caused the system to stop working for safety.

High DIY-safe £100-£350

What to check first

  1. Check that your gas emergency control valve is open and you have credit on your gas meter
  2. Press the 'Reset' button (indicated by a flame with a cross through it) for five seconds
  3. During freezing weather, check if your external white plastic condensate pipe has frozen and thaw it with warm water

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification sensor
  • Gas meter regulator

Related codes

F.32

Your boiler is struggling to manage its internal temperature because the fan is spinning at the wrong speed, likely due to extreme cold or a mechanical issue.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.33

Your boiler has sensed it is too cold and the fan is stuck trying to protect the internal pipes from freezing.

High Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Venturi tube

Related codes

F.61

Your boiler has detected a communication error with the gas valve, preventing it from safely lighting the burner for heating and hot water.

High Engineer only £180-450

Parts commonly replaced

  • Gas Valve
  • Electronic Circuit Board (PCB)
  • Wiring Harness

Related codes

F.64

Your boiler's internal computer is having trouble processing electrical signals from its various sensors.

High Engineer only £180-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • NTC Temperature Sensors
  • Wiring Harness

Related codes

F.67

Your boiler's electronic control board is receiving a confusing signal regarding the flame, which has caused the system to shut down for safety.

High Engineer only £280-500

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Ignition Electrode
  • Wiring Harness

Related codes

F.70

Your boiler’s control computer has lost its identity settings, meaning it no longer knows which specific model it is and has shut down as a safety precaution.

High Engineer only £100-£350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • User Interface (Display)

Related codes

F.71

Your boiler has detected that the sensors measuring water temperature are not reading correctly or are out of sync, causing the system to shut down for safety.

High Engineer only £100-£200

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Return temperature sensor
  • Wiring harness

Related codes

Showing 21–30 of 35
F.72

Your boiler has detected that its flow and return sensors are providing conflicting readings, which prevents it from heating your home safely.

High Engineer only £120-240

Parts commonly replaced

  • NTC Temperature Sensor
  • Water Pressure Sensor
  • Wiring Harness

Related codes

F.73

Your boiler has lost signal from its internal water pressure monitor, meaning it cannot confirm if there is enough water to run safely.

High Engineer only £120-220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.74

Your boiler's internal sensor that monitors water pressure has experienced an electrical failure and can no longer tell if there is enough surface water for the system to run safely.

High Engineer only £140-£220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
  • Main PCB

Related codes

F.75

Your boiler has failed to detect a rise in pressure when the pump started, meaning it cannot safely circulate water to heat your home.

High DIY-safe £140-£220

What to check first

  1. Check the pressure gauge on the front of the boiler
  2. If the pressure is below 1.0 bar, use the filling loop to top it up to 1.5 bar
  3. Press the 'Reset' button (indicated by a flame with a cross through it) to restart the boiler

Parts commonly replaced

  • Water pressure sensor
  • Circulation pump

Related codes

F.77

Your boiler has detected a blockage in the drainage pipe or an issue with the flue, preventing exhaust gases or water from leaving the system safely.

High DIY-safe £100-280

What to check first

  1. Check the white plastic pipe leading outside (condensate pipe) to see if it is frozen during cold weather.
  2. If frozen, pour warm (not boiling) water over the external pipe or apply a heat pad to thaw it.
  3. Reset the boiler once the pipe is clear to see if the error clears.

Parts commonly replaced

  • Condensate trap
  • Condensate pump
  • Internal flue seals

Related codes

F.78

Your boiler has detected a fault with a safety sensor designed to prevent the main heating unit from overheating, causing the system to shut down.

High Engineer only £140-£280

Parts commonly replaced

  • Overheat thermostat
  • Primary Heat Exchanger sensor
  • Wiring harness

Related codes

F.82

Your boiler has detected a safety issue with the part that controls the gas supply, causing it to shut down to prevent a fault.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

F.83

Your boiler's computer memory has developed a technical error, meaning the internal control system cannot process instructions correctly.

High Engineer only £250-£450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control Box

Related codes

F.84

Your boiler is confused because its temperature sensors are giving conflicting readings or are installed incorrectly, causing the system to shut down for safety.

High Engineer only £100-180

Parts commonly replaced

  • Flow temperature sensor (NTC)
  • Return temperature sensor (NTC)
  • Sensor wiring harness

Related codes

F.85

Your boiler has shut down because its internal electrical components have become too hot and need to cool down.

High Engineer only £150-450

Parts commonly replaced

  • Main PCB
  • Internal wiring harness

Related codes

Showing 31–35 of 35
F.87

Your boiler is having trouble creating the spark needed to light the gas or recognizing that a flame has started.

High Engineer only £120-£250

Parts commonly replaced

  • Ignition electrodes
  • Flame sensing electrode
  • Ignition lead
  • PCB

Related codes

F.88

Your boiler is struggling to keep a steady flame lit, causing it to shut down for safety.

High Engineer only £150-350

Parts commonly replaced

  • Gas valve
  • Ignition lead
  • Flame sensing electrode
  • Printed Circuit Board (PCB)

Related codes

F.89

Your boiler's internal pump is not moving water around the system correctly, which has caused the boiler to stop working to prevent overheating.

High Engineer only £220-£450

Parts commonly replaced

  • Circulation Pump
  • Internal Pump Cable/Wiring
  • Main PCB

Related codes

F.91

Your boiler has lost its ability to monitor the temperature of your hot water cylinder because a sensor has developed an electrical fault.

High Engineer only £90-160

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Sensor Wiring Harness

Related codes

FA9

Your boiler's internal communication system has lost power, meaning the different components cannot talk to each other to start the heating process.

High Engineer only £120-£350

Parts commonly replaced

  • Main PCB
  • External eBUS Controller
  • Wiring Harness