High Lockout
F.71 on Glow-worm Energy System

Your boiler has detected that the sensors measuring water temperature are not reading correctly or are out of sync, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow/return temperature sensor

What causes this fault?

This fault occurs when the boiler's control board notices that the two sensors measuring water temperature are giving conflicting readings or have failed completely. The most common reason is that one of these sensors has developed a fault or become unclipped, meaning the boiler can no longer safely monitor how hot the water is getting.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful