What the manual says
Manufacturer manualPre-run pump
From this model's manual
Verified against the Heatline Caprizplus 24a installation & service manual, page 26.
DIY fix possible
Wait for 30 to 60 seconds for the boiler to complete this automatic cycle.Check if the heating or hot water starts normally after the code disappears.If the code stays on for a long time, try a simple reset of the boiler.
Find a Gas Safe engineer
Search the official register →
Boiler cover options
Avoid the next call-out bill
A cover plan would handle faults like S.20: no call-out fees, no surprise bills.
Approved partner
Get a quote →
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Affiliate links. We may earn a commission at no extra cost to you.