High
d.68 on Heatline CaprizPlus 24a

Your boiler is failing to light on its first try, which means it is struggling to start up correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Unsuccessfull ignitions at fi rst attempt

From this model's manual
Verified against the Heatline Caprizplus 24a installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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