Ideal Imax W Fault codes & diagnostics

44 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural GasLPG 45-80 kW 2008-2016 Discontinued

Replaced by: Evomax

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Severity at a glance

Each cell = one fault code. Hover to identify.
40 High 3 Medium 1 Low

All 44 documented codes

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36

Your boiler has lost its flame signal during operation, meaning it cannot maintain the heat required to provide you with hot water or central heating.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
b 19

Your boiler has detected that the water returning to it is dangerously hot, causing it to shut down to prevent damage to the system.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • System filter
  • Diverter valve
  • Temperature sensor
b 24

Your boiler has detected that water is flowing in the wrong direction or is hotter returning from your radiators than it is leaving the boiler, likely due to a circulation problem.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Non-return valve
  • Central heating system filter
b 25

Your boiler is heating up much faster than normal and has shut down to prevent internal damage or overheating.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • System Filter
  • Diverter Valve
b 26

Your boiler has stopped working because the water pressure inside the system is currently too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (usually a silver braided hose under the boiler).
  2. Slowly open the valves on the filling loop to allow water into the system.
  3. Monitor the pressure gauge on the front of the boiler until it reaches 1.5 bar, then securely close the valves.

Parts commonly replaced

  • Pressure sensor
  • Filling loop
b 30

Your boiler has stopped heating because it is struggling to circulate water properly through your radiators or pipes.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger
b 33

Your boiler is currently unable to read the temperature of your hot water cylinder correctly, which prevents it from heating your hot water.

Medium Engineer only £120-200

Parts commonly replaced

  • Domestic Hot Water (DHW) Sensor
  • Wiring harness
b 38

Your boiler is struggling to detect the temperature of your hot water cylinder because there is a loose or broken wire connection.

Medium Engineer only £120-220

Parts commonly replaced

  • Hot water cylinder sensor
  • Wiring harness
b 61

Your boiler is failing to start because it detects an internal sensor reading that suggests the fan might not be working correctly or the system is stuck.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Wiring harness
b 65

Your boiler is struggling to confirm that the internal air fan is spinning correctly to clear waste gases, so it has paused start-up as a safety precaution.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)
Showing 11–20 of 44
b18

Your boiler is temporarily pausing because it is struggling to move water through the system, often due to a blocked filter or a trapped air pocket.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger
bxx

Your boiler has paused its normal operation to protect itself while it monitors a temporary internal condition, and it will likely restart automatically once the situation resolves.

Low Engineer only

Parts commonly replaced

  • NTC Temperature Sensor
  • System Pressure Transducer
E 00

Your boiler is failing to light the internal flame needed to produce heat and hot water despite several attempts.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E 02

Your boiler has failed to light the flame properly after a series of attempts and has shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Spark generator

Related codes

E 03

Your boiler has detected an internal error with its computer brain and has shut itself down as a safety precaution.

High Engineer only £150-350

Parts commonly replaced

  • Printed circuit board (PCB)
  • Wiring harness

Related codes

E 04

Your boiler has detected a serious internal fault that has permanently shut it down for safety reasons and it will not restart on its own.

High Engineer only £150-350

Parts commonly replaced

  • Main PCB
  • Wiring harness
  • Gas valve

Related codes

E 05

Your boiler has detected an internal electronic error that is preventing it from operating safely, requiring a qualified professional to inspect the main control systems.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Control module

Related codes

E 06

Your boiler has detected an internal electronic malfunction and has shut itself down to prevent damage, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E 07

Your boiler has detected an internal computer error which has caused it to shut down for safety reasons.

High Engineer only £150-350

Parts commonly replaced

  • Main printed circuit board
  • Wiring harness

Related codes

E 08

Your boiler is struggling to clear the air properly before firing up, which is preventing it from starting safely.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venting system tubes

Related codes

Showing 21–30 of 44
E 11

Your boiler's internal computer is experiencing a memory error, which means it cannot process its own settings and has shut down as a safety precaution.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E 12

Your boiler has stopped working because an internal electrical fuse has blown, cutting off the main power supply to the internal control system.

High Engineer only £120-250

Parts commonly replaced

  • 4AT Fuse
  • MCBA Control Board
  • Wiring harness

Related codes

E 13

Your boiler has detected an internal computer error that is preventing it from starting up correctly.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E 14

Your boiler has detected an internal logic error that is preventing it from starting up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

E 15

Your boiler has detected an internal electronic error that is preventing it from operating safely.

High Engineer only £200-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E 16

Your boiler has detected an internal electronic fault that is preventing it from operating safely and reliably.

High Engineer only £200-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E 17

Your boiler has detected a serious internal controller error and has automatically shut itself down to prevent further damage.

High Engineer only £200-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E 19

Your boiler is shutting down because the water returning to it is too hot, typically indicating a problem with the internal circulation or the system's sensors.

High Engineer only £150-350

Parts commonly replaced

  • Return temperature sensor
  • Central heating pump
  • System filter

Related codes

E 25

Your boiler is shutting down because it detects the water is heating up far too quickly, which usually suggests it is struggling to move that heat around your home.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve
E 28

Your boiler has stopped working because it cannot detect that the internal fan, which is essential for safely venting exhaust gases, is spinning correctly.

High Engineer only £200-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

Showing 31–40 of 44
E 29

Your boiler's fan is malfunctioning, preventing it from safely clearing gases before ignition, so the system has locked out to protect your home.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

E 30

Your boiler is struggling because it cannot move the hot water away from the heating unit quickly enough, leading to a significant temperature difference between the outgoing and returning water.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • System filter
  • Plate heat exchanger

Related codes

E 31

Your boiler has stopped working because it cannot correctly read its own internal water temperature, resulting in a safety shutdown.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness

Related codes

E 32

Your boiler has lost the ability to read the temperature of the water returning to it, so it has shut down to prevent potential overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return thermistor
  • Wiring harness

Related codes

E 33

Your boiler has detected an electrical fault with the sensor that measures the temperature of your hot water tap supply, meaning it has temporarily switched off your hot water to prevent damage.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor
  • Wiring harness

Related codes

E 37

Your boiler has lost its connection to a sensor responsible for monitoring the temperature of the water returning to the system, causing the unit to stop working as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

E 38

Your boiler has lost the connection to the temperature sensor inside your hot water cylinder, meaning it cannot currently heat your stored hot water.

Medium Engineer only £120-200

Parts commonly replaced

  • Hot water cylinder sensor
  • Wiring harness lead
E 44

Your boiler has detected a serious internal system error that prevents it from operating, and requires a professional to diagnose the root cause.

High Engineer only £150-350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E 60

Your boiler's computer is having trouble reading its own internal settings; it has stopped working safely to prevent any incorrect operation.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Interface Module

Related codes

E 61

Your boiler's safety mechanism that checks the airflow has become stuck, preventing the unit from lighting safely.

High Engineer only £150-250

Parts commonly replaced

  • Air pressure switch
  • Venturi
  • Wiring harness

Related codes

Showing 41–44 of 44
E 65

Your boiler is struggling to push air through the system correctly, which is stopping it from lighting to provide heat or hot water.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed circuit board (PCB)
  • Venturi assembly

Related codes

E18

Your boiler has automatically shut down because it has detected that its internal temperature has risen to an unsafe level.

High Engineer only £150-300

Parts commonly replaced

  • High limit thermostat
  • Pressure sensor
  • Pump
  • Heat exchanger
E36

Your boiler has detected an internal communication error between its main parts, causing it to shut down for safety until the connection is restored.

High Engineer only £150-300

Parts commonly replaced

  • CU control board
  • Wiring harness
U 1.2

Your boiler has stopped working because a small protective device inside the electrical system has failed, cutting off the power needed to operate the internal controls.

High Engineer only £120-200

Parts commonly replaced

  • Internal PCB fuse
  • Main Control PCB