High
E 04 on Ideal Imax W

Your boiler has detected a serious internal fault that has permanently shut it down for safety reasons and it will not restart on its own.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Non-volatile lockout

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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