Emergency
10 on Potterton Statesman

Your boiler is struggling to burn fuel correctly, which is causing smoke, bad smells, or a thumping noise inside the unit.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Burner Runs But Smoke, and or Smell, and or Pulsation - Oil leak to burner within boiler (pump solenoid)

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

12View →

Related guides you might find useful

Banging / kettling / whistling noise

Each noise points to a different fault.

Read →

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →